Binance users have several different email addresses when contacting their customers. If you have received an email from Binance and are unsure if it is genuine, check out our list of Binance email addresses below. Unfortunately, Binance does not provide customers with a contact telephone number. However, their live chat is operational 24/7 for immediate assistance. I provide crypto tutorials, how-to's, coin analysis, news, and information in the cryptocurrency market to help people understand and obtain more information. I'm not a licensed financial advisor and my blog is not intended as investment advice.
How long does it take for Binance to respond to customers?
To contact Binance customer support in the UK, use the live chat feature on the Binance website or app. If the virtual assistant can’t resolve your issue, select the ‘Unsolved’ option to chat with a live agent. Additionally, visit the Binance Support Center to submit a detailed request regarding your concern. Like other cryptocurrency exchanges, Binance grew significantly in 2017 due to increased interest in cryptocurrencies and a subsequent influx of new users across the space. This growth came with some growing pains, and some Binance users have complained about slow and/or lackluster customer support on Binance’s side.
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One of the best ways to contact Binance is through social media channels. Ensure you’re talking with a representative from Binance, as many fake accounts and profiles are out there. Once you’re on the official Binance Twitter page, you can send Binance a direct message. To send Binance a direct message, go to the “Mail Icon” and explain your issue or concern, including your Case ID.
How to Contact Binance Support (
The frequently asked questions (FAQ) section has many articles on topics like deposits and withdrawals, trading, account access, two-factor authentication, security and miscellaneous issues. After submitting requests, users can log in to their Binance account and check the status of their requests through the support page (or just check their email). The Binance customer support team is working to ensure tickets are responded to and resolved in a timely manner. However, they provide a responsive Binance customer support chat option where they can assist you and answer your questions. Whether you’re grappling with login issues, deposit concerns, or withdrawal queries, our beginner’s guide will explain how to contact Binance support. And if so, you should know how to contact Binance in case of any problems, how to talk to customer service or solve the main problems.
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- And if so, you should know how to contact Binance in case of any problems, how to talk to customer service or solve the main problems.
- If you invest, you do so at your own risk; only invest what you can afford to lose.
- To access Binance live chat support, sign in to the Binance app and select the ‘Chat’ option.
- To contact Binance, you can submit a request, send a DM to them on Twitter, or post your issue on r/Binance.
- They assure a response within 24 hours, but in rare cases, it might extend up to 48 hours.
He creates guides, walkthroughs, solutions, and more on games that he plays to help other players with their progression. If your Binance notifications are going to your junk mail, you can whitelist the email addresses above. To complain to Binance, you can submit your feedback via the Binance feedback page. Do not provide any sensitive information in your post except your case ID. Firstly, head over to r/binance and click on the “Weekly Binance Support Thread” post. It can take a few minutes to a few hours before you can chat with a representative.
If your Binance notifications go straight to junk mail, you will need to whitelist Binance email addresses to ensure they go into your inbox. When using Live Chat, you may find that Binance pushes you toward the https://cryptolisting.org/ Help Center before offering you the option to talk with someone. Another way to get Binance’s attention is to name and shame publicly on Twitter; you can post a tweet and include the tag @BinanceHelpDesk.
Another way to contact Binance is via their official Binance subreddit, r/binance. The Binance subreddit has a thread to consolidate support questions and queries into one place. Though Binance (BNB) is less than a year old, it has rapidly risen through the ranks of cryptocurrency exchanges to become the #1 cryptocurrency exchange by 24-hour trading volume. After you’ve submitted your feedback, you can check its status via “My feedback history”. Once you’ve got in touch with someone, explain the issue that you’re facing in detail.
After you’ve selected the “Buy Crypto (Fiat/P2P)” category, you’ll land on a page with frequently asked questions. Select the category you want to provide Binance feedback on, fill out the form and submit it. You can then check the submitted status of your feedback via “My feedback history”.
A good crypto platform should always provide its users with easy and quick access to support. Fortunately, Binance does provide users with a few options to help them navigate the complex world of crypto. Binance support can be contacted via Live Chat and social media channels like Twitter, Facebook and Reddit. We can also find a support chat on the web page that we will how are fastened belongings written off see on the right of the screen, at the bottom. Here we will see that there are a series of possible questions that we can touch to ask them in the chat but we can also choose the option “I want to ask a new question” to write what we need. If none of what they suggest works for us, simply check “Problem not resolved” and use the dialog box to write your question.
The support page also has an announcements section that may answer questions that users may have regarding things like new cryptocurrency or coin listings and the latest Binance-related news. Some of these issue types include their own sub-issue types for further specificity and each issue type has its own required fields that users must fill out before submitting a request. However, you have to be prepared to wait for an extended period of time to get support due to the volume of customer service requests. The chat screen allows you to message a customer service representative on Binance.
Users are able to contact Binance by submitting a support ticket, which will be answered via email. We can also check the history of comments you have left as long as you have an account and have previous comments or suggestions. To get a support case ID, you need to start a live chat with Binance support first using the first method. For example, if you’re having trouble depositing fiat, you can say “Hi Binance Support, I’m having an issue with getting my account verified”.
It may take a few minutes, and you’ll see a message that says, “Please wait a moment while we put you through to a customer service representative. You can provide more information, attach images (if necessary) and minimize the chat window. You will receive a notification when the representative connects to the chat” along with the estimated wait time for an agent to see you. Once you’ve selected a sub-category, you need to wait for a customer service representative to chat with you. To access Binance live chat support, sign in to the Binance app and select the ‘Chat’ option. If your query remains unresolved, click the ‘Unsolved’ button to initiate a conversation with a human representative.
It is especially known for the vast number of altcoin pairings, which number in the hundreds. After this time you will be able to contact Binance through an operator or agent who will solve any doubts you have with the application or any problem. In his free time, Lim plays multiple games like Genshin Impact, League of Legends, Counter-Strike, Hearthstone, RuneScape, and many others.